Support

Last updated 11 September 2026

Sweepr is made by one person. Write to hruts.david@gmail.com and you will reach that person, usually within a day or two. Before you do, the answer may be below.

Write with these details and it gets fixed faster

• Your device and iOS version, from Settings, General, About.
• The Sweepr version, at the bottom of the Settings tab in the app.
• What you did, what you expected, and what happened instead.
• A screenshot, if there is anything to see.

The four things people write about most

Deletion does nothing

Sweepr was given limited photo access rather than full access. With limited access iOS lets an app see the photos you picked but refuses every deletion without an error. Open Settings, Apps, Sweepr, Photos, and choose Full Access.

A photo would not compress

Sweepr leaves a photo alone when compressing it would not make the file meaningfully smaller, and says it is already small enough. That happens most often with photos already stored as HEIC at a high quality setting, where there is genuinely nothing left to win. Live Photos are never compressed, because that would lose their motion. It is working as intended.

I want my original back

Before you leave the deck, open the trash at the top of it and restore the photo. Once you have confirmed the deletion in the iOS prompt, look in the Photos app under Albums, Recently Deleted, and recover it there.

I paid and Pro is not on

Open Sweepr, go to Settings and tap Restore Purchases while signed in to the Apple Account you bought with. If that does not do it, write with the date of purchase and the storefront.

Refunds

Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com. To stop a subscription renewing, open Settings, tap your name, then Subscriptions.

Everything else

The questions people ask most, with their answers, live on the home page: what compression actually does to a file, what happens to the original, trimming, duplicates, when Sweepr will not free up much space, and what it costs. They are kept in one place so the two copies cannot drift apart.

Contact

Davyd Hruts
Email: hruts.david@gmail.com
Response time: usually one to two days, occasionally longer at weekends.